PRIVACY POLICY
1. Introduction
This Privacy Policy explains how users’ personal data is collected, used, stored and protected through this website.
Personal data is processed in accordance with Regulation (EU) 2016/679 – the General Data Protection Regulation (GDPR), Portuguese Law No. 58/2019 of 8 August, and other applicable legislation concerning the protection of personal data.
This Privacy Policy applies to personal data processed through this website and in connection with contacts, requests or services made available through it.
2. Data Controller
The controller responsible for processing personal data is:
Entity: PREDIAL CIDADE II, Unipessoal, Lda.
Contact: mcarvalho@predialcidade.com
For any questions relating to the protection of your personal data or the exercise of your rights, you may use the contact details above or the other contact methods provided on the Contact page of this website.
3. Personal Data That May Be Collected
The personal data processed depends on how the user interacts with the website and on the features or services made available.
The following data may be collected, in particular:
• name;
• email address;
• telephone or mobile number;
• company or organisation;
• address, where necessary;
• data provided through forms;
• information voluntarily included in messages or contact requests;
• data required to prepare quotations, orders or provide services;
• billing data, where applicable;
• data relating to payments or deliveries, where applicable;
• IP address;
• technical information relating to the device and browser;
• data relating to the use and security of the website;
• other data voluntarily provided by the user.
Only data considered appropriate, relevant and necessary for the respective purposes will be processed.
4. How Data Is Collected
Personal data may be collected through various means, including:
• contact forms;
• requests for quotations or information;
• registration or sign-up forms;
• newsletter or communications subscriptions;
• creation of a user account;
• placing orders or purchasing services;
• contact by email or telephone;
• contact via WhatsApp;
• chat or customer support systems;
• direct interaction with the entity;
• use of the website and its features;
• cookies and similar technologies, in accordance with the relevant Cookie Policy.
5. Purposes of Processing
Where applicable, personal data may be processed for the following purposes:
• responding to contact, information or quotation requests;
• providing information requested by the user;
• managing commercial and contractual relationships;
• preparing and sending commercial proposals;
• performing contracts and providing services;
• processing orders, payments and deliveries;
• managing customers and suppliers;
• issuing invoices and complying with accounting and tax obligations;
• providing support and assistance;
• handling complaints;
• maintaining and improving the operation and security of the website;
• preventing misuse, fraud or security incidents;
• analysing website usage, subject to consent where applicable;
• sending newsletters, campaigns or other marketing communications where there is a lawful basis to do so;
• complying with legal or regulatory obligations;
• establishing, exercising or defending legal claims in administrative or judicial proceedings.
Personal data will not be used for purposes incompatible with those for which it was collected.
6. Legal Bases for Processing
Depending on the purpose, the processing of personal data may be based on one or more of the following legal grounds:
Consent
Where the data subject has given consent for a specific purpose, such as subscribing to certain communications, using certain features or accepting certain cookies.
Consent may be withdrawn at any time without affecting the lawfulness of processing carried out before its withdrawal.
Performance of a Contract or Pre-contractual Steps
Where processing is necessary to respond to a user’s request, prepare a quotation, take steps before entering into a contract, enter into or perform a contract, process an order or provide a service.
Compliance with Legal Obligations
Where processing is necessary to comply with legal obligations applicable to the controller, including tax, accounting, administrative or other obligations laid down by law.
Legitimate Interests
Certain processing activities may be based on the controller’s legitimate interests, provided that those interests are not overridden by the data subject’s rights and freedoms.
These interests may include, in particular, system security, fraud prevention, customer relationship management, service improvement and the establishment, exercise or defence of legal claims.
7. Commercial Communications and Marketing
Newsletters, promotional campaigns or other marketing communications will be sent where there is an appropriate legal basis for doing so.
Where processing is based on consent, the data subject may withdraw that consent at any time.
The data subject may also object at any time to the processing of their personal data for direct marketing purposes.
Where applicable, electronic communications will include a means of unsubscribing.
8. Sharing Data with Third Parties
Personal data may be processed by or disclosed to third parties where necessary for the operation of the website, the provision of services, the performance of contracts or compliance with legal obligations.
Where applicable, these parties may include:
• web hosting and technology infrastructure providers;
• email service providers;
• software providers and IT platforms;
• maintenance and support service providers;
• payment platforms;
• transport or logistics companies;
• accounting service providers;
• legal advisers or other professionals;
• marketing and communications platforms;
• analytics or advertising service providers;
• public, administrative, tax, judicial or law-enforcement authorities, where required by law.
Where these entities act as processors, they must process personal data in accordance with applicable legislation and the controller’s instructions.
Personal data will not be sold to third parties.
9. Third-Party Services, Plugins and Platforms
The website may incorporate services, features, plugins or content provided by third parties, including:
• Google and its services;
• WhatsApp;
• Facebook;
• Instagram and other social networks;
• mapping services;
• video platforms such as YouTube;
• chat and customer support systems;
• booking platforms;
• payment systems and platforms;
• analytics and statistics tools;
• email and marketing services;
• security and anti-spam services;
• other plugins, modules or services required for the operation of the website or the provision of the services offered.
Using or interacting with these features may involve the transmission of certain personal data or technical information to the relevant third parties, such as IP address, device and browser information or other data required for the service to operate.
Where users choose to contact the entity through external services such as WhatsApp, the processing carried out through those platforms will also be subject to their respective terms and privacy policies.
The use of these platforms and the data processing carried out by the relevant entities are governed by their own privacy policies.
Whenever the activation of a third-party service or technology legally requires the user’s consent, that feature will only be activated after the relevant consent has been obtained.
10. International Data Transfers
Some technology suppliers or service providers used may process personal data outside the European Economic Area (EEA).
Where personal data is transferred internationally, legally recognised mechanisms will be used to ensure an adequate level of protection, including European Commission adequacy decisions or other appropriate safeguards provided for under the GDPR.
Data subjects may request further information about the safeguards applicable to international transfers of their personal data.
11. Retention of Personal Data
Personal data will be retained only for as long as necessary to fulfil the purposes for which it was collected.
Retention periods may vary depending on:
• the purpose of processing;
• whether a contractual relationship exists;
• legal retention obligations;
• applicable limitation periods;
• the need to establish, exercise or defend legal claims.
Data relating to customers, orders, contracts or transactions may be retained for the periods required by tax, accounting or other applicable legislation.
Data used for marketing communications may be retained for as long as there is a legal basis for processing or until the data subject objects or withdraws consent, as applicable.
Once the applicable retention period has expired, the data will be deleted, anonymised or otherwise handled in a legally appropriate manner.
12. Security of Personal Data
Appropriate technical and organisational measures are implemented to protect personal data against, in particular:
• loss;
• destruction;
• alteration;
• unauthorised access;
• improper disclosure;
• misuse;
• other forms of unlawful processing.
Despite the security measures implemented, no electronic transmission or storage system can guarantee absolute security.
13. Data Subject Rights
Under applicable legislation, data subjects may exercise the following rights, where the relevant legal requirements are met:
• the right to access their personal data;
• the right to rectify inaccurate or incomplete data;
• the right to erasure;
• the right to restrict processing;
• the right to object to processing;
• the right to data portability, where applicable;
• the right to withdraw consent at any time where processing is based on consent;
• the right not to be subject to certain decisions based solely on automated processing, where applicable.
To exercise their rights, data subjects may use the contact details provided in the Data Controller section of this Policy.
Additional information strictly necessary to confirm the applicant’s identity and safeguard personal data may be requested.
14. Right to Lodge a Complaint
Without prejudice to any other administrative or judicial remedy, data subjects have the right to lodge a complaint with the competent supervisory authority if they consider that the processing of their personal data infringes applicable legislation.
In Portugal, the supervisory authority is:
Portuguese Data Protection Authority (Comissão Nacional de Proteção de Dados – CNPD)
Further information and the relevant contact details are available on the CNPD’s official website.
15. Data Provided Through Forms
When users complete a form on the website, the information entered will be used to respond to or follow up on their request.
Fields marked as mandatory generally correspond to information required to process the request.
If the information considered necessary is not provided, it may not be possible to respond to the request, provide the service or carry out the intended operation.
Users should avoid providing through forms personal data that is not necessary for the purpose of the contact, particularly sensitive personal data, unless it is expressly requested and there is an appropriate legal basis for processing it.
16. Children’s Data
The services made available through this website are not specifically intended for children, unless expressly stated otherwise.
Whenever the processing of children’s data is subject to specific consent or authorisation requirements, the applicable legal provisions will be observed.
17. Cookies
This website may use cookies and other similar technologies.
Information about the categories of cookies used, their purposes and the mechanisms available for managing user preferences can be found in this website’s Cookie Policy.
18. Links to Third-Party Websites
The website may contain links to websites or services operated by third parties.
The controller of this website does not control the privacy practices of those external websites, and users are therefore advised to consult their respective privacy policies.
19. Automated Decision-Making
Unless expressly stated otherwise, personal data processed through this website is not used to make decisions based solely on automated processing that produce legal effects or similarly significantly affect the data subject.
If processing of this nature is introduced, the data subject will be provided with the information required by law.
20. Changes to the Privacy Policy
This Privacy Policy may be amended whenever necessary, in particular as a result of:
• legislative or regulatory changes;
• changes to the services provided;
• the introduction of new features;
• changes to personal data processing activities;
• the adoption of new technologies, plugins or suppliers.
We recommend checking this page periodically for any updates.
21. Contact
For any questions relating to this Privacy Policy, the processing of your personal data or the exercise of your rights, you may use the contact details of the Data Controller provided at the beginning of this Policy or the other contact methods available on the Contact page of this website.
ALTERNATIVE DISPUTE RESOLUTION FOR CONSUMER DISPUTES
In the event of a consumer dispute, consumers may refer the matter to an Alternative Dispute Resolution (ADR) Entity for Consumer Disputes, in accordance with Law No. 144/2015 of 8 September, as amended.
The entity competent to resolve the dispute is determined according to the territorial and subject-matter jurisdiction rules applicable to each entity, particularly with regard to the place where the contract was concluded, the service was provided or, where applicable, the consumer's place of residence.
Consumers may consult and refer disputes to the following Alternative Dispute Resolution Entities for Consumer Disputes, according to their respective areas of jurisdiction:
CNIACC – National Centre for Information and Arbitration of Consumer Disputes
Website: www.cniacc.pt
CICAP – Porto Consumer Information and Arbitration Centre
Website: www.cicap.pt
TRIAVE – Arbitration Centre for Consumer Disputes of Ave, Tâmega and Sousa
Website: www.triave.pt
CIAB – Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Tribunal)
Website: www.ciab.pt
CACRC – Arbitration Centre for Consumer Disputes of the Coimbra Region
Website: www.cacrc.pt
CACCL – Lisbon Arbitration Centre for Consumer Disputes
Website: www.centroarbitragemlisboa.pt
CIMAAL – Consumer Information, Mediation and Arbitration Centre of the Algarve
Website: www.consumidoronline.pt
CIMARA – Consumer Information, Mediation and Arbitration Centre of the Azores Region
Website: www.ocimara.pt
CACC RAM – Arbitration Centre for Consumer Disputes of the Autonomous Region of Madeira
Website: www.madeira.gov.pt/cacc
CAUAL – Arbitration Centre of the Autonomous University of Lisbon
Website: arbitragem.grupoautonoma.pt
The updated list of Alternative Dispute Resolution Entities for Consumer Disputes recognised in Portugal, together with information on the entity competent for each situation, is available from the Directorate-General for Consumers:
LOW-VALUE CONSUMER DISPUTES
Under the legislation in force, consumer disputes involving a low economic value, not exceeding the jurisdictional limit of courts of first instance, may be submitted to mandatory arbitration or mediation where the consumer expressly chooses to refer the dispute to a legally authorised consumer dispute arbitration centre.
PRIOR CONTACT
We prioritise the amicable resolution of any issues or complaints.
Before referring a dispute to an Alternative Dispute Resolution Entity for Consumer Disputes, you may contact us using the contact details provided on this website so that we can seek to resolve the matter promptly and amicably.
For further information on Alternative Dispute Resolution for Consumer Disputes, please visit the Consumer Portal at www.consumidor.gov.pt.
COOKIE POLICY
1. Introduction
This Cookie Policy explains how this website uses cookies and similar technologies while you browse the website.
We aim to ensure transparency regarding the technologies used, their respective purposes and the options available to users to manage their preferences.
This Cookie Policy should be read in conjunction with the Privacy Policy of this website.
2. Data Controller
The controller responsible for the processing of personal data associated with this website is:
Entity: PREDIAL CIDADE II, Unipessoal, Lda.
Contact: mcarvalho@predialcidade.com
For any questions relating to the use of cookies or the protection of your personal data, you may use the contact details provided above or the other contact methods available on the Contact page of this website.
3. What Are Cookies?
Cookies are small text files that may be stored on the computer, smartphone, tablet or other device used to access a website.
These files may be used for various purposes, including:
• ensuring the website functions correctly;
• enhancing security;
• remembering certain preferences;
• enabling features requested by the user;
• analysing website usage;
• measuring the performance of content or campaigns;
• personalising certain features or content, where applicable.
Some cookies remain active only during the browsing session, while others may remain stored for a specified period.
4. Legal Framework
The use of cookies and similar technologies is carried out in accordance with applicable legislation, including:
• Law No. 41/2004 of 18 August, as amended, concerning the processing of personal data and the protection of privacy in the electronic communications sector;
• Regulation (EU) 2016/679 – General Data Protection Regulation (GDPR);
• Law No. 58/2019 of 8 August, which implements the GDPR in Portugal;
• other applicable national and European legislation.
Cookies that are strictly necessary for the website to function or to provide a service expressly requested by the user may be used without prior consent.
Cookies that are not strictly necessary, particularly analytics, marketing or advertising cookies, will only be activated after the user has given consent.
5. Types of Cookies That May Be Used
This website uses or may use different categories of cookies, depending on the features, plugins, modules and services that are active at any given time.
Strictly Necessary Cookies
These cookies are essential for the technical operation and security of the website or for providing features expressly requested by the user.
They may be used, in particular, to:
• ensure the website functions correctly;
• maintain browsing sessions;
• ensure security and prevent misuse;
• process forms;
• remember privacy and cookie preferences;
• enable authentication systems;
• enable shopping carts or restricted-access areas;
• enable the operation of WordPress, WooCommerce or other platforms used;
• ensure the operation of essential plugins or modules.
These cookies do not require prior consent when they are strictly necessary for the purposes outlined above.
Functionality and Preference Cookies
Cookies may be used to remember choices made by users or to provide additional features.
They may be associated, for example, with:
• language preferences;
• location or other preferences;
• embedded content;
• chat systems;
• videos;
• maps;
• certain features provided through plugins or external services.
Where these cookies are not strictly necessary, they will only be used after the user has given consent.
Statistics and Analytics Cookies
Where statistical analysis services, such as Google Analytics or equivalent tools, are active, cookies may be used to understand how visitors use the website.
The information collected may include, among other things:
• pages visited;
• approximate duration of visits;
• traffic sources;
• device type;
• browser used;
• interactions with pages, content and features.
This information is used to analyse website usage and improve its content, performance and browsing experience.
Analytics cookies that are not strictly necessary will only be activated after the user has given consent.
Marketing, Advertising and Measurement Cookies
Where services such as Google Ads or other digital advertising platforms are used, cookies or similar technologies may be used to:
• measure the effectiveness of advertising campaigns;
• record conversions;
• understand how users interact with advertisements;
• measure campaign results;
• limit the frequency of certain advertisements;
• compile campaign-related statistics;
• display more relevant content or advertising, where applicable.
These cookies will only be activated after the user has given consent.
6. Google Services
Depending on the features available on the website, services provided by
Google may be used, including:
• Google Analytics;
• Google Ads;
• Google Tag Manager;
• Google Maps;
• YouTube;
• Google reCAPTCHA;
• other Google services related to security, functionality, analytics or advertising.
The use of these services may involve the processing of certain technical information, such as device data, browser information, IP address or interactions with the website.
Where cookies or technologies associated with these services are not strictly necessary, they will only be activated after the user has given consent.
The use of these services is also subject to Google's privacy policies and other applicable terms and conditions.
7. Plugins and Third-Party Services
The website may use plugins, modules, extensions or services provided by third parties to add certain features.
These services may include, among others:
• contact forms;
• security and anti-spam systems;
• optimisation and performance tools;
• caching systems;
• maps;
• embedded videos;
• analytics tools;
• chat or customer support systems;
• social media integration;
• booking systems;
• e-commerce;
• payment methods;
• marketing and advertising services.
Some of these services may use cookies or similar technologies.
Whenever these cookies are not strictly necessary for the website to function or to provide a feature expressly requested by the user, they will only be activated after consent has been given.
8. Third-Party Cookies
Certain features may be provided by entities other than the party responsible for the website.
Consequently, some cookies may be set or managed by third parties.
The use of these cookies and any processing of data carried out by those entities is also subject to their respective privacy and cookie policies.
The third-party services used by the website may change over time as features are introduced, removed or updated.
9. Cookie Consent and Management
Where the website uses cookies that are not strictly necessary, a consent management mechanism will be made available.
Depending on the features available, users may:
• accept all cookies;
• reject non-essential cookies;
• manage preferences by category;
• change their choices at a later date;
• withdraw previously given consent.
Cookies that are not strictly necessary will remain disabled until the user has given the relevant consent.
Refusing non-essential cookies should not prevent general access to the website, although certain features that depend on these services may become unavailable.
Consent may subsequently be changed or withdrawn through the Manage Cookies, Cookie Preferences or equivalent option made available on the website.
Withdrawing consent does not affect the lawfulness of any processing carried out previously on the basis of the consent given.
10. Information About the Cookies Used
The cookies actually used may vary depending on the features, plugins and services active on the website at any given time.
Where a consent management system is available, users may consult additional information about the cookies used through that system, including, where available:
• category;
• provider;
• purpose;
• duration;
• whether they are first-party or third-party cookies.
This information may be updated whenever services or website features are introduced, removed or changed.
11. Cookie Duration
In terms of duration, cookies may be classified as follows:
Session Cookies – remain active only during the browsing session and are normally deleted when the browser is closed.
Persistent Cookies – remain stored on the device for a specified period or until they are deleted by the user.
The specific duration depends on the purpose of the cookie and the service or provider that uses it.
12. Managing Cookies Through Your Browser
Users may also manage, block or delete cookies through the settings of the browser they use.
The main browsers allow users to view stored cookies and set rules governing their use.
Disabling certain cookies may affect the proper functioning of some website features.
13. Personal Data Protection
Whenever the use of cookies or similar technologies involves the processing of personal data, the provisions of the General Data Protection Regulation (GDPR), Law No. 58/2019 of 8 August, and other applicable legislation shall apply.
For further information on how your personal data is processed, the purposes of the processing and your rights, please consult the Privacy Policy of this website.
14. Changes to the Cookie Policy
This Cookie Policy may be updated whenever necessary, particularly as a result of changes to:
• legislation or regulations;
• technology;
• the plugins used;
• third-party services;
• the features made available by the website.
We recommend visiting this page periodically to check for any changes.
15. Contact
For any questions relating to this Cookie Policy, the use of cookies or the protection of your personal data, you may use the contact details provided on the Contact page of this website.